Effective Date: 22nd October 2024
PL Fencing and Landscaping ("we," "us," or "our") operates the website www.plfencingandlandscaping.co.uk. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website or services.
1. Information We Collect
We collect the following information through our website:
- Contact Forms and Surveys:
- Name
- Phone number
- Email address
- Project outline or service request information
- Property Type
- Service(s) of interest
- Budget Range
- Start Date
- Phone Calls:
- Call recordings for training and quality assurance
- Cookies and Analytics:
- Information collected via cookies to enhance your browsing experience and understand website usage
- Data collected by third-party analytics tools, including Google Analytics, such as IP addresses, browser types, and user behaviour on the site
2. How We Use Your Information
- To contact you regarding the services you have requested
- To provide quotes, consultations, or arrange bookings
- To improve our services through training and quality assurance
- To analyse website performance and usage trends via cookies and analytics
3. Data Retention
We retain your data for no longer than necessary:
- Contact form and survey request data: Stored for up to 18 months
- Phone recordings: Stored for up to 18 months
- Cookie and analytics data: Retained according to the policies of the relevant third-party provider (e.g., Google Analytics)
4. Legal Basis for Processing Data
Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:
- Consent: When you submit a contact form or survey, you provide consent for us to contact you.
- Legitimate Interests: To improve our website, services, and customer interactions.
5. Data Sharing
We do not sell your personal data to third parties. However, we may share your data with:
- Service providers who assist us in operating our website, such as hosting or analytics providers
- Third parties who assist us in fulfilling work on our behalf
- Regulatory authorities or law enforcement if required by law
6. Cookies
Our website uses cookies to:
- Improve functionality and personalise your browsing experience
- Measure website traffic and usage patterns via Google Analytics
You can manage or disable cookies through your browser settings. Please note that disabling cookies may impact your website experience.
7. Third-Party Analytics
We use Google Analytics to track website usage. Google Analytics collects anonymised information such as:
- Pages visited
- Time spent on the site
- Referring websites
Google Analytics data is processed according to Google’s Privacy Policy. You can opt out of Google Analytics tracking by using their opt-out tool.
8. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data where applicable by law
- Object to the processing of your data for specific purposes
- Withdraw your consent at any time (e.g., to stop receiving communications from us)
To exercise your rights, please contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
PL Fencing and Landscaping
Email: enquiries@plfencingandlandscaping.co.uk
Phone: 07845170564